Will the 4 million credit profiles you can no longer see, work for you?

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The new regulations to the National Credit Act will keep companies in the dark about certain information pertaining to employee applicants and potential vendors.

This is according to Jenny Reid, CEO of iFacts, a company that takes care of corporate security and seeks to remove people risk in business through pre-employment screening, background checks, and individual risk assessments.

Background to the changes

In late February, Dr Rob Davies, Minister of Trade and Industry, gave notice of new regulations to the National Credit Act, 2005. The change came into effect 1 April 2014 and the Department of Trade and Industry (DTI) has given Credit Bureaus in South Africa approximately two months to remove adverse
consumer credit information from, and information relating to paid-up judgements. In other words, 6.5 million status updates relating to 4.2 million credit profiles will soon be deleted. 

Disappearing histories

This means that negative descriptions-such as slow payer, delinquent, default or non-contactable-will no longer be allowed. The bureau will also not be allowed to give out enforcement action indicators, such as legal action, written off, repossessed or overdue.

"As it allows for the once-off removal of negative credit information, plus the continuous removal of paid-up judgement, it means that there will be no track record of bad payment, no spoor to follow to identify a trend of reckless or unscrupulous credit behaviour," Reid says. "There will also be no notice of the action taken against these individuals. We'll be left in the dark as to histories, behaviour and trustworthiness of these individuals."

Furthermore, the collections information will be deleted and copies of previous enquiries will no longer be available online.

Increased risk for employers

"While this doesn't necessarily mean that the debt is written off, it does hide important information when investigating potential employees for clients," she explains. "In effect, it will increase security risks around new people coming into a company. This extends to vendors you might be about to use."

Reid believes the landscape will have to change from the way providers provide credit to consumers to the screening process companies will use in a security analysis.

"The truth is that employees with a poor credit history can pose a security threat," she says. "The information previously accessible would help put this history in context-there is a difference between a slow payer and a delinquent payer. It is important to know if the individual provided the correct information or deliberately misrepresented basic facts."

Reputational assessments

Without the credit information as a resource, Reid believes other investigative methods can be used. "The idea is to look harder at other information-such as criminal checks, education certificate verification and so forth in order to find out the reputation of the individual," she says. "If there are discrepancies here, it should raise a red flag. If someone can lie on a credit application, they will probably fabricate their CV, so make sure you check this closely too. Don't discount a social media
investigation. The same process applies to contract or temporary employees."

Moreover, creating a profile of a typical unethical or high-risk individual is important before hiring a new member of staff. This upfront security analysis and screening process is more efficient than dealing with the costly and lengthy legal action involved with dismissing an employee after the fact.

Moving forward

In April, iFacts is launching a Consumer Credit Report, which has innovatively been prepared for the changes to the National Credit Act. It helps clients mitigate risks by applying new strategies and implementing different decision-making tools.

"iFacts offers our clients a comprehensive profile and report on data received to create a better view of an individual's credit rating," she says.

The new credit report provides an overall score after assessing various factors in the South African consumer market: a summary of credit spend, monthly income and, amongst other factors, a lifestyle index.

"When you're looking for employees aligned to your company's values and rule out risks that could damage your bottom line or brand, then you must have as accurate information as possible regarding their credit and criminal backgrounds," Reid concluded.

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