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New Legislation
Category: Articles/Development
... ensure the business have fair practices in place that protect not only the business and its investors, but all its stakeholders - including the customer - need to be created and enabled. Enablement means ...Thursday, 02 September 2010 -
Being Audited
Category: Articles/Investments
... and personal liability companies, are intended to lower the regulatory burden and cost for SMEs in the belief that this will promote entrepreneurship. Few would dispute the need to reduce red tape and ...Wednesday, 01 September 2010 -
Insurance costs
Category: Articles/Investments
... meaning insurers companies need to find new ways to hold down costs.” Taylor further says one of the ways of cutting costs is tightening up on claims settlements “Seeing whether a claim is really valid, ...Friday, 27 August 2010 -
Investment in Accounting
Category: Media Releases/Media Releases
... sure how to pick the right software for their business needs, or are intimidated by the many features and functions even basic accounting software packages boast. “Picking the right accounting bookkeeping ...Tuesday, 17 August 2010 -
Business intelligence
Category: Articles/Other
... broader society, it is also true for business executives who need to take decisions to stay ahead of the competition, to avoid risk and to ensure the long-term sustainability of their organisation. Most ...Tuesday, 10 August 2010 -
Mine nationalisation
Category: Articles/Development
... needs to be addressed. The executive secretary of the Tanzananian Chamber of Minerals and Energy concurred with this sentiment, saying that often mining companies from abroad leave local communities with ...Tuesday, 27 July 2010 -
Media Release
Category: Media Releases/Media Releases
... said RBS clients need only follow a simple procedure to activate their free E9 service, shortly after which they will be contacted about the service. Petersen describes the service as one of the most effective ...Monday, 26 July 2010 -
Business governance
Category: Articles/Other
... between the two reports, and what work needs to be done to become King III™ compliant,” adds Oosthuizen. An online tool, the GAI™ poses several hundred questions related to various King III™ principles. ...Monday, 26 July 2010 -
Inaugural Africa Leadership Retreat
Category: Media Releases/Media Releases
... Service, will facilitate a workshop themed 'Setting a regulatory framework adapted to the needs of the continent'. Representatives of civil society will include African businessmen like Sir Sam Jonah, ...Monday, 12 July 2010 -
Opinion
Category: Articles/Other
... and needs to be up and running at all times. However, for the financial services sector reliability and durability are paramount, as communications, which often happen via a telecoms network, are mission ...Thursday, 01 July 2010 -
Financial crisis
Category: Articles/Investments
... management needs of corporate players in those sectors. Further, it almost universally entrenched the economic theories that came to dominate the global village. The two Harvard professors describe ...Monday, 14 June 2010 -
Skills development
Category: Articles/Development
... (FET) colleges, universities and Universities of Technology with a set of course development and career guidance indicators that need to be actioned, in order to address skills shortages. The list also ...Monday, 14 June 2010 -
Service excellence: a balancing act
Category: Articles/Investments
... will disclose and the more accurate the adviser’s advice will be. Clients need to feel that they are part of an organisation that cares about them and their money. The service experience starts at ...Monday, 31 May 2010 -
Omen or coincidence?
Category: Articles/Other
... could have it whenever you wanted it. Luck simply meant Labour Under Correct Knowledge! That is it, apply your time, energy, enthusiasm and effort where it matters, know what you want and what you need ...Monday, 31 May 2010 -
It’s a question of trust
Category: Articles/Development
... the approach that knowledge sharing is no longer about ‘pushing’ information out, but about opening channels to allow clients to ‘pull’ the information they require from us when they need it. By doing ...Monday, 31 May 2010 -
Client service in wealth management industry
Category: Articles/Other
... of the adviser and those of the client. • Companies need to develop more robust and transparent risk management capabilities. Diligent risk assessments will assist advisers in making suitable investment ...Monday, 31 May 2010 -
Keeping pace in a fast-changing world
Category: Articles/Other
Client service constantly needs to change to keep in touch Michelle Möller “The future is not what it used to be,” according to the old adage. The same can be said for the service industry. We live in ...Monday, 31 May 2010 -
Seven steps to winning at service
Category: Articles/Development
... you are not. Step Three: Enable your employees and partners to deliver Anyone who communicates with your clients and is associated with your brand needs to know what matters to clients. Spend time sharing ...Monday, 31 May 2010 -
The new client service model
Category: Articles/Banking
... they talk and see that they are not alone. In this structure, each client receives a service level appropriate to its importance to the practice’s future. In tiered service initiatives, you need to take ...Monday, 31 May 2010 -
The consumer landscape changed
Category: Articles/Investments
... financial consumer generation has introduced a new challenge to financial service providers’ service models. Providers have to take into account the need for immediate access to information, the impact ...Monday, 31 May 2010 -
Needed: customer-friendly processes
Category: Articles/Other
... with its current insight into customer needs. This clearly indicates that the vast majority of the businesses surveyed admit to delivering services that cannot be confirmed as being necessary for their ...Monday, 31 May 2010 -
Editor's Note
Category: Articles/Editors Notes
... needs and expectations. Elke Pienaar of Barnard Jacobs Mellet gives us a concise summary of what some of the leading global wealth research documents report on the service issue. As we can see from this ...Monday, 31 May 2010 -
Opinion: Unit Trusts and ETFs Differences
Category: Articles/Investments
... I believe investors need to consider when choosing whether to invest in unit trusts or ETFs. It is important to understand the risks of your investments and by nature ETFs are far riskier ...Tuesday, 25 May 2010 -
Absa Western Union Launch Global First
Category: Articles/Media Releases
... and Global Head of Mobile Transaction Services, says: “Our experience with customers in 200 countries and territories around the world has shown the need to ease the movement of funds. We believe the new ...Wednesday, 19 May 2010 -
Investment opinion
Category: Articles/Investments
... as a commodity. However, in the bad times, gold is a currency. And we are into a generational period of bad times. The case for cash We need to view gold similarly to the way we view cash in the ...Tuesday, 18 May 2010 -
Global economy in trouble?
Category: Articles/Other
... and its excessive borrowing needs, the Chinese reaction also is ordained mathematically. As Chinese exports have plummeted and government reserves have plateaued, China simply does not have the financial ...Monday, 29 March 2010 -
Sales Force Investment
Category: Articles/Investments
... customer experience and better understand customer needs. Yet the expected year on year growth remains elusive. So what next? Executive teams need to ask themselves one fundamental question. “Are we ...Wednesday, 24 March 2010 -
Investment Options
Category: Articles/Other
... longer. You need as little as R1 000 to start securing your future financially. You also need to understand a few basics so that you can select the right investment option. For instance, investing is just ...Friday, 12 March 2010 -
Social and ethics issues
Category: Media Releases/Media Releases
... companies need to create new structures to monitor and report on issues that are already highly regulated. Essentially, the social and ethics committee will monitor what you are (legally) required to do ...Friday, 05 March 2010 -
New online platform
Category: Media Releases/Media Releases
... of unit trusts in a cost-effective, convenient and user-friendly way, while providing them with independent advice to ensure they choose the funds which best meet their specific investment needs. ...Friday, 05 March 2010
